Cancellation Policy
OUR POLICY PROTECTS OUR STYLISTS
Did you know that in our industry most stylists earn their income by commission? This means that we do not make a salary and we do not get paid hourly. We earn our living by taking care of the client in the chair. If a client does not show up for their appointment, or cancels with little notice, it does not leave sufficient opportunity to fill the spot with another client.
CANCELLATION NOTICE
In the event that you need to cancel your appointment we require 48 hours written notice. This gives the stylist the opportunity to reach out to another waiting client to fill the appointment. Any appointment canceled with less than 48 hours written notice will subject to a cancellation fee of 50% of all scheduled services. Any appointment that is cancelled same day or is a "no show" will be charged100% of all services scheduled. To cancel please e-mail info@cocoseattle.com or your stylist directly (see Our Team page)
GRACE + EXCEPTIONS
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. We do record these occurrences so as to prevent abuse of the policy. We appreciate your understanding and look forward to seeing you at your next service.